Operations

Customer Advocate Associate (Remote)

Preferable Location: Mexico City   |   Full Time

Turn is a 100+ person, venture-backed, experienced team of entrepreneurs that are focused on driving unprecedented value in the contingent workforce industry. Our workforce acquisition platform is used by companies in 30+ industry verticals ranging from rideshare to delivery to healthcare. We support employers that need to find, screen, and onboard last mile labor quickly – that could be 500 delivery workers in Miami or 2k+ nursing professionals across multiple cities every month.


About You

Turn is seeking an enthusiastic, self-motivated and results-oriented Customer Advocate Associate to sit at the center of our Partnership, Product and Operations teams to support Turn’s Sourcing & Screening products.  

The ideal candidate will have prior customer service, account management or related experience and be a great communicator. You will gain a deep understanding of Turn’s products, as well as the needs of the Workers/Hires that connect with us in all markets and verticals. 

 

Your Responsibilities

  • Partner on-boarding, including info gathering, communications and some technical integrations

  • Nudge Partners to accept hires or understand why they are not 

  • Gather and distribute performance data by Partner to identify where there is friction in the process and report back to all appropriate teams

  • Respond to workers and hires’ inquiries through our support channels

  • Nudge workers who were hired to start on-boarding

  • Communicate issues and learnings to internal teams

Qualifications

  • 2+ years of customer support experience or account management

  • You are a problem solver and can work in an agile environment

  • A good communicator that can speak with our Partners AND Workers/Hires via our support channels (email, chat, SMS, etc.)

  • Strong English (both, written and oral skills are mandatory)

  • Amazing soft skills: you are kind, courteous and always willing to go the extra mile

  • You are passionate about tech and startups

  • Be comfortable with data and pull insights

Perks/Comp

  • Competitive salary
  • Major medical health insurance
  • Anniversary/end of year bonuses
  • Paid time off
  • 100% remote work (preferably in Mexico City as the company operates under the Central Time Zone (CST)
  • Excellent company culture and growth opportunities

Turn is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 
Level of English:
Fluent
 

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